Effective Date: July 4, 2026
Millcraft LLC d/b/a Millcraft Custom Closets
11 Kenny Roberts Memorial Dr., Suite 3, Suffield, CT 06078
Phone: 413-887-3770 · Email: info@millcraftclosets.com · Website: millcraftclosets.com
1. Our Services
Millcraft provides custom closet, storage, and related cabinetry and installation services for homeowners and clients. Specific project scope, pricing, timelines, materials, and responsibilities will be described in written estimates, quotes, proposals, contracts, purchase orders, or other project documents.
2. Estimates, Quotes, and Project Information
Any estimate, quote, proposal, or project information we provide is based on information available at the time it was prepared. Pricing, timelines, material availability, and scope may change if project details change, field conditions differ, drawings are revised, or additional work is requested. A project is not accepted or scheduled until Millcraft confirms acceptance in writing.
3. Customer Responsibilities
Customers must provide accurate project information and communicate changes, delays, or site conditions promptly.
4. Website Use
You agree to use this website only for lawful purposes — not submitting false information, attempting unauthorized access, interfering with its operation, uploading malicious code, or violating applicable law.
5. Communications
By contacting Millcraft — by form, phone, email, or text — you authorize us to contact you regarding your inquiry, estimate, project, service request, account, scheduling, invoices, and related business communications.
6. SMS/Text Messaging Terms
Millcraft may send text messages to customers and contacts who provide phone numbers and consent.
Program Name: Millcraft Custom Closets SMS Communications
Program Description: Project inquiries, estimates, quotes, appointments, scheduling, project coordination, service updates, delivery/installation updates, invoices, payment reminders, follow-ups, and customer support.
Message Frequency: Varies depending on inquiry, project status, appointment schedule, and communication needs.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: Reply STOP to opt out. A confirmation message may follow, after which no further texts are sent unless you give consent again.
Help: Reply HELP or contact 413-887-3770 or info@millcraftclosets.com.
Consent: Consent to receive text messages is not a condition of purchasing any goods or services from Millcraft.
Privacy: Handled per our Privacy Policy.
7. Email Communications
Millcraft may send emails related to inquiries, estimates, quotes, proposals, scheduling, project coordination, invoices, payments, customer support, and business updates. You may request that we stop sending non-essential emails, though transactional or project-related emails may still be sent when necessary.
8. Payments and Invoices
Payment terms, deposits, progress payments, final payments, accepted methods, due dates, and late fees will be stated in the relevant estimate, quote, proposal, invoice, or contract. Failure to pay when due may result in delays, suspension of work, additional charges, or collection activity, subject to applicable law.
9. Scheduling, Delays, and Site Conditions
Project schedules depend on timely approvals, material availability, site readiness, access, and coordination with other trades. Millcraft is not responsible for delays caused by incomplete information, customer changes, site conditions, other trades, material shortages, weather, or events outside our reasonable control.
10. Changes to Scope
Any change to project scope, materials, schedule, drawings, specifications, or requested work may result in additional charges and schedule adjustments, and may require written approval.
11. Materials, Photos, Drawings, and Project Content
When you provide photos, drawings, plans, specifications, or other project materials, you represent that you have the right to share them with Millcraft for project review, estimating, fabrication, installation, and related purposes.
12. Intellectual Property
All content on our website — text, images, logos, graphics, designs, and layout — is owned by or licensed to Millcraft and may not be copied, reproduced, or used without our prior written permission.
13. No Guarantee of Website Availability
We try to keep our website available and accurate but do not guarantee it will always be available, error-free, secure, or current, and we may update or remove content at any time.
14. Disclaimer
Website content is provided for general informational purposes and does not create a contract, warranty, or guarantee of service availability, pricing, or project outcome. Any specific commitment must be confirmed in a written estimate, proposal, contract, or agreement.
15. Limitation of Liability
To the maximum extent permitted by law, Millcraft will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, communications, or services. Liability for any claim is limited to the amount paid to Millcraft for the specific service giving rise to the claim, unless otherwise required by law or agreed in writing.
16. Indemnification
You agree to indemnify and hold harmless Millcraft, its owners, employees, contractors, and representatives from claims arising from misuse of our website, violation of these Terms, or inaccurate information you provide.
17. Privacy Policy
Your use of our website and communications with us are also governed by our Privacy Policy.
18. Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.
19. Changes to These Terms
Millcraft may update these Terms periodically. Any changes will be posted with an updated effective date.
20. Contact Us
Questions about these Terms should be directed to us using the contact details provided above.