Effective Date: July 4, 2026
Millcraft LLC d/b/a Millcraft Custom Closets
11 Kenny Roberts Memorial Dr., Suite 3, Suffield, CT 06078
Phone: 413-887-3770 · Email: info@millcraftclosets.com · Website: millcraftclosets.com
Millcraft LLC, doing business as Millcraft Custom Closets (“Millcraft,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request an estimate, communicate with us, or use our services.
1. Information We Collect
We collect information you voluntarily provide, including your name, phone number, email address, company name, project address or service location, project details, and billing information. We also gather limited technical information during website visits, such as browser type, device information, pages visited, and general usage data, through standard tools and analytics technologies.
2. How We Use Your Information
We use your information to respond to inquiries, provide estimates and quotes, schedule appointments and site visits, communicate about cabinetry and related services, manage customer relationships, send invoices and payment reminders, provide customer support, improve our website and services, maintain business records, and comply with legal obligations.
3. Text Message and SMS Communications
By providing a phone number to Millcraft, you consent to receive text messages related to your inquiry, estimate, project, scheduling, and customer support. Message frequency varies depending on your interaction with us, and message and data rates may apply. You may opt out at any time by replying STOP. Consent to text messaging is not required to purchase goods or services.
4. How We Share Information
We do not sell, rent, or trade your personal information. We share information only when necessary to operate our business, provide services, or comply with legal obligations — including with service providers, subcontractors, vendors, suppliers, installers, professional advisors, and government agencies when required by law.
5. SMS Data Sharing
We do not sell, rent, or share SMS consent, phone numbers, or text messaging data with third parties for their marketing purposes. SMS-related information is shared only with service providers that help us deliver and manage text message communications.
6. How We Protect Your Information
We employ reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission method is completely secure, and we cannot guarantee absolute security.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand visitor behavior and improve performance. You can adjust your browser settings to refuse cookies, though some site functionality may be affected.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage operations, maintain records, resolve disputes, comply with legal obligations, and enforce agreements.
9. Your Choices and Rights
You may contact us to request updates, corrections, or deletions of your personal information, subject to legal and recordkeeping requirements. You can opt out of text messages at any time by replying STOP.
10. Third-Party Links
Our website may contain links to third-party sites. Millcraft is not responsible for their privacy practices, policies, or content.
11. Children's Privacy
Our services are intended for businesses, contractors, property owners, and adults. We do not knowingly collect information from children under 13, and we will delete such information if we discover it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page along with an updated effective date.
13. Contact Us
Questions about this Privacy Policy should be directed to us using the contact details provided above.